Effective Date: 16 Aug 2023 Last Updated: 8 December 2025
At NEGU LLC ("NEGU", "we", "us", "our"), we are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This Privacy Policy explains our data practices for NEGU.COM and our infrastructure services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information depending on how you interact with our services:
Account & Business Information
When you create an account or use our services, we collect:
• Name, email address, and contact information
• Company name and business details
• Billing address and payment information
• Account credentials and authentication data
• Technical contact information
Service Usage Data
When you use our infrastructure services, we automatically collect:
• IP addresses (both yours and those assigned to you)
• Network traffic metadata and logs
• Bandwidth usage and performance metrics
• Service configuration and settings
• API usage and access logs
• Device and browser information
• Geographic location data (based on IP address)
Communications Data
When you contact us, we collect:
• Support ticket content and correspondence
• Sales inquiry information
• Feedback and survey responses
• Phone call recordings (with notice)
Website Analytics
Our website collects:
• Pages visited and time spent
• Click patterns and navigation paths
• Referral sources
• Device type, browser, and operating system
• Cookies and similar tracking technologies
Payment Information
We collect payment data including:
• Credit card or payment method details (processed by third-party payment processors)
• Billing history and invoices
• Tax identification numbers where required
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
• Providing and maintaining our infrastructure services
• Processing transactions and billing
• Provisioning resources and IP addresses
• Managing your account and preferences
• Sending service-related notifications
Service Improvement
• Analyzing usage patterns to improve performance
• Optimizing network routing and connectivity
• Developing new features and services
• Conducting research and analytics
Security & Compliance
• Detecting and preventing fraud and abuse
• Monitoring for security threats and attacks
• Investigating policy violations
• Complying with legal obligations and law enforcement requests
• Maintaining network security and integrity
Communication
• Responding to support requests and inquiries
• Sending important account updates
• Providing technical notifications
• Marketing our services (with your consent)
Legal & Business Operations
• Enforcing our Terms and Conditions
• Resolving disputes
• Protecting our rights and property
• Complying with legal requirements
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share data with trusted third-party providers who assist us in:
• Payment processing (e.g., Stripe, PayPal)
• Customer support tools
• Analytics services (e.g., Google Analytics)
• Infrastructure and hosting providers
• Email and communication platforms
These providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose information when required by law or to:
• Comply with legal processes (subpoenas, court orders)
• Respond to government requests
• Enforce our Terms and Conditions
• Protect rights, property, or safety of NEGU, our customers, or others
• Investigate fraud or security issues
Business Transfers
If NEGU is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
With Your Consent
We may share information for other purposes with your explicit consent.
Aggregate & Anonymous Data
We may share aggregated, non-personally identifiable data for industry analysis, research, or marketing purposes.
4. Data Retention
We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy:
Active Accounts
• Account and service data: Retained while your account is active
• Usage logs: Typically retained for 90 days to 1 year
• Billing records: Retained for 7 years for tax and accounting purposes
Closed Accounts
• Most data is deleted within 90 days of account closure
• Some data may be retained longer for legal compliance or dispute resolution
• Anonymized data may be retained indefinitely for analytics
Legal Holds
We may retain data longer when required by law or during active legal proceedings.
5. Data Security
We implement industry-standard security measures to protect your information:
Technical Safeguards
• Encryption in transit (TLS/SSL) and at rest
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Intrusion detection and prevention systems
• Access controls and authentication mechanisms
Organizational Measures
• Employee training on data protection
• Strict access controls based on role and necessity
• Confidentiality agreements with staff and contractors
• Incident response procedures
Limitations
While we strive to protect your information, no security system is impenetrable. You are responsible for maintaining the security of your account credentials.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access & Portability
• Request a copy of your personal data
• Receive your data in a structured, machine-readable format
Correction & Update
• Correct inaccurate or incomplete information
• Update your account details
Deletion
• Request deletion of your personal data (subject to legal retention requirements)
• Close your account
Objection & Restriction
• Object to certain processing activities
• Request restriction of processing in specific circumstances
Withdraw Consent
• Withdraw consent for marketing communications
• Opt out of certain data collection (may affect service functionality)
Do Not Sell
We do not sell personal information (applicable under CCPA)
To Exercise Your Rights
Contact us at privacy@negu.com with your request. We will respond within 30 days. We may need to verify your identity before processing requests.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use
Essential Cookies
• Required for website functionality
• Enable account login and authentication
• Remember your preferences
Analytics Cookies
• Google Analytics to understand website usage
• Track performance and identify improvements
• Measure campaign effectiveness
Performance Cookies
• Optimize website speed and delivery
• Load balance across servers
Managing Cookies
You can control cookies through your browser settings:
• Most browsers allow you to refuse cookies
• You can delete cookies already stored on your device
• Blocking cookies may impact website functionality
We currently do not respond to Do Not Track (DNT) browser signals, as there is no industry standard for compliance.
8. International Data Transfers
NEGU operates infrastructure in multiple countries, including the United States, United Kingdom, France, Germany, Spain, Australia, and New Zealand.
Data Processing Locations
Your data may be processed and stored in any country where we maintain facilities. By using our services, you consent to the transfer of information to countries outside your residence, which may have different data protection laws.
Safeguards
For transfers from the EU/EEA, we rely on:
• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Your explicit consent when required
9. Children's Privacy
Our services are not directed at children under 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.
If we discover we have collected information from a child, we will delete it immediately. If you believe we have collected information from a child, contact us at privacy@negu.com.
10. Third-Party Services & Links
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.